Privacy Policy

This Privacy Policy describes how Ominiaxis Solutions ("Company", "we", "us") collects, processes, stores, and protects personal data when you use the Changathi mobile application and related services.

We comply with:

• Digital Personal Data Protection Act, 2023 (India)
• Information Technology Act, 2000
• Applicable intermediary guidelines and other applicable laws

By using Changathi, you consent to the data practices described in this Policy, subject to applicable law.

• Personal Data: Any information that identifies or relates to an identifiable individual.
• Processing: Collection, storage, use, sharing, or deletion of data.
• Data Principal: The individual to whom the personal data relates.
• Data Fiduciary: Ominiaxis Solutions.

We may collect the following categories of information:

Registration data — name, phone number, email address, age confirmation, and profile details.

Transaction data — wallet top-up details, payment confirmations, and transaction history.

Technical data — device information, IP address, app usage logs, and crash reports.

Session data — session duration, session-related metadata, and service usage information.

We do not record calls unless explicitly disclosed to users and permitted under applicable law.

Cookies and tracking technologies — we may use cookies and similar technologies to enhance user experience, track usage statistics, improve security, and analyze and improve the Services. You can disable cookies through your browser settings where applicable, but this may impact your experience with the Services.

We process personal data for:

• Account creation and management.
• Session billing.
• Customer support.
• Fraud detection and prevention.
• Legal and regulatory compliance.
• Platform security.
• Service improvement.
• Technical troubleshooting.

We do not sell personal data.

By registering and using Changathi, you provide:

• Consent for the processing of personal data as described in this Privacy Policy.
• Consent for communications necessary for account, transaction, security, and service-related purposes.

You may withdraw consent by contacting us at info@changathiapp.com, subject to legal, regulatory, security, or contractual restrictions.

We may share personal data only where reasonably necessary with:

• Payment gateways and payment service providers.
• Cloud hosting and infrastructure providers.
• Service providers supporting the operation of the platform.
• Legal or government authorities when required by applicable law.
• Internal compliance and authorized operational teams.

We do not intentionally share users' personal contact details with Supporters unless such sharing is necessary, expressly authorized, or required by applicable law.

We retain personal data:

• For as long as the account remains active.
• As required under applicable Indian tax, accounting, legal, or regulatory requirements.
• Until a lawful deletion request is processed, subject to applicable retention requirements.

Inactive accounts may be deleted after reasonable notice, subject to legal and regulatory requirements.

As a Data Principal, you may have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data, subject to applicable legal and regulatory retention requirements.
• Withdraw consent.
• Raise a grievance.

Grievance Officer contact: info@changathiapp.com or +91 8137996617. Response time: within 30 days, subject to applicable law and the nature of the request.

You may also request deletion of your account and associated data directly from within the app — see our Account Deletion page.

We implement reasonable security measures, which may include:

• Encryption protocols.
• Access controls.
• Secure payment processing.
• Internal confidentiality policies.
• Technical and organizational security measures.

However, no electronic system or method of transmission over the internet can be guaranteed to be 100% secure.

Changathi is strictly intended for users aged 18 years and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that personal data belonging to a minor has been collected, we may take appropriate steps to delete such information.

Personal data may be processed or stored on secure servers located outside India, where permitted and in compliance with applicable Indian laws, regulations, and government notifications.

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices. Continued use of Changathi after an updated Privacy Policy becomes effective constitutes acceptance of the revised Policy, to the extent permitted by applicable law.