Terms and Conditions

This User Agreement ("Agreement") governs access to and use of the Changathi mobile application and related services ("Services") operated by Ominiaxis Solutions, a business entity registered in India, having its registered office in Kerala ("Company", "we", "us", "our").

By accessing, registering, or using the Services, you:

• Confirm you are at least 18 years old.
• Confirm you are legally competent under the Indian Contract Act, 1872.
• Agree to be legally bound by this Agreement.
• Consent to electronic contracting under the Information Technology Act, 2000.

If you do not agree, you must not use the Services.

Changathi is an online interactive entertainment and conversational engagement platform. The Company does not provide therapy, counseling, psychiatric, legal, medical, or financial services, does not guarantee emotional outcomes, and does not guarantee uninterrupted service.

The platform is strictly for wellness and general conversational engagement.

You represent and warrant that:

• You are 18 years or older.
• Information provided is accurate and lawful.
• You will comply with Indian laws, including applicable provisions of the IPC, BNS, IT Act, and DPDP Act.
• You will not misuse the platform for illegal purposes.

Providing false information may result in permanent termination of your account.

You are solely responsible for:

• Safeguarding login credentials.
• All activities under your account.
• Maintaining wallet balance.
• Ensuring lawful conduct during sessions.

The Company is not liable for unauthorized access caused by your negligence. We reserve the right to suspend accounts, restrict access, or permanently delete accounts. Such actions may be taken without prior notice if violations occur.

All services are prepaid through wallet recharge. Charges are automatically deducted based on the applicable service/session duration. All transactions are final once a session begins. Payment gateway processing is handled by third-party providers.

The Company is not responsible for:

• Banking failures.
• Payment gateway downtime.
• User payment errors.

You agree not to initiate fraudulent or unjustified chargebacks. If a user raises an unjustified chargeback, the account may be permanently suspended, legal recovery action may be initiated, and access to the platform may be permanently blocked.

All purchases are final and non-refundable except where there is a proven technical malfunction solely attributable to the Company, or the service was not delivered due to a verified system failure.

Where approved, refunds:

• Are provided at the sole discretion of the Company.
• Will generally be processed within 7 business days.
• Will be returned only to the original payment method, where technically and legally applicable.

Network issues, VOIP restrictions, user disconnections, device-related issues, or dissatisfaction with the service are not valid grounds for a refund.

Users shall not:

• Harass, threaten, or abuse Supporters.
• Use sexually explicit or obscene language.
• Attempt to obtain personal contact details.
• Record sessions without consent.
• Share phone numbers, email addresses, or social media details.
• Attempt to establish unauthorized off-platform relationships.
• Upload illegal or harmful content.
• Engage in fraud, phishing, or impersonation.
• Violate applicable Indian laws or cyber laws.

If a user misbehaves with a Supporter, including harassment, sexual misconduct, abuse, threats, blackmail, or repeated inappropriate conduct, the Company may:

• Immediately block the account.
• Permanently terminate access.
• Retain wallet balance without refund, where permitted by applicable law.
• Report the matter to law enforcement authorities where appropriate.

The Company shall not be responsible for any losses or consequences arising from user misconduct.

Users are strictly prohibited from:

• Sharing personal contact details.
• Requesting private meetings.
• Attempting to move interactions outside the platform.

The Company is not liable for consequences arising from the voluntary sharing of personal information by users.

Where the Services use internet-based VOIP or other internet communication services, the Company is not liable for call drops, internet failure, telecom restrictions, government blocking or restriction of VOIP services, or device incompatibility.

Users must ensure adequate internet connectivity and a compatible device for accessing the Services.

The Company acts as an intermediary under applicable Indian IT laws, where applicable. We are not responsible for user-generated content, statements made during sessions, or emotional impact arising from interactions between users and Supporters.

We may remove content or suspend/terminate accounts upon receiving a valid complaint or where required by applicable law.

All rights, software, branding, trademarks, designs, and content associated with the Changathi platform belong exclusively to Ominiaxis Solutions, unless otherwise stated. No license is granted except for limited personal use of the Services.

Unauthorized copying, reproduction, modification, distribution, or commercial use is strictly prohibited.

To the maximum extent permitted by law, the Company shall not be liable for indirect damages, emotional distress, loss of profits, data loss, business interruption, or loss arising from network, telecom, or third-party service failures.

The maximum total liability of the Company shall not exceed INR 1 or the amount paid by the user in the preceding 30 days, whichever is lower, to the maximum extent permitted by applicable law.

You agree to indemnify and hold harmless Ominiaxis Solutions, its employees, contractors, representatives, service providers, and affiliates from any claims, damages, liabilities, penalties, or legal costs arising from:

• Your breach of this Agreement.
• Your illegal or unauthorized conduct.
• Payment disputes.
• Chargebacks.
• Regulatory complaints caused by your actions.
• Your misuse of the Services.

We may suspend or terminate access without notice:

• For violation of this Agreement.
• For risk mitigation.
• For regulatory compliance.
• For fraudulent, abusive, or unauthorized activity.

Termination does not waive any outstanding dues or obligations that accrued prior to termination.

Apple Inc. and Google LLC are not responsible for service delivery, content, or disputes between users and the Company. They are third-party beneficiaries of this Agreement to the extent applicable under their respective platform terms.

Users must comply with:

• Apple App Store Review Guidelines.
• Google Play Developer Policies.

This Agreement is governed by the laws of India. Jurisdiction: Courts of Ernakulam, Kerala.

All disputes shall first attempt amicable resolution within 60 days. If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, venued at Ernakulam, Kerala, conducted in English or Malayalam.

The arbitral award shall be final and binding, subject to applicable law.

The Company shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemic, lockdown, government orders, cyberattacks, telecom outages, power failures, internet service disruptions, or other events beyond the Company’s reasonable control.

We may modify these Terms and Conditions at any time. Continued use of the Services after modifications are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Ominiaxis Solutions can be reached at info@changathiapp.com or +91 8137996617.

This section governs individuals providing interaction services ("Supporter" / "Listener") on Changathi.

Supporters provide conversational engagement, emotional interaction, and entertainment-based interaction. They do not provide medical advice, medical treatment or diagnosis, legal advice, or professional counseling or psychiatric services. Supporters must not represent themselves as licensed professionals or provide professional services through the platform unless expressly authorized and legally qualified to do so.

Supporters must:

• Maintain respectful and appropriate conduct.
• Avoid inappropriate, abusive, threatening, or discriminatory language.
• Not solicit personal contact details from users.
• Not request or accept money outside the platform in connection with platform services.
• Not attempt to establish unauthorized off-platform relationships.
• Follow all applicable Company policies and Indian laws.

If a user misbehaves with a Supporter — including harassment, abuse, sexual misconduct, threats, blackmail, obscene or inappropriate conduct, or attempts to obtain personal contact details — the Company reserves the right to immediately suspend the user account, permanently delete the account, block access without refund where permitted by applicable law, and report the matter to authorities where necessary. The Company shall not be responsible for any losses, damages, emotional distress, or consequences arising due to user misconduct.

Supporters must additionally:

• Keep all session interactions confidential.
• Not record calls or sessions without authorization and applicable consent.
• Not disclose user identity or personal information.
• Not misuse or disclose information obtained through the platform.

Violation of confidentiality requirements may result in termination of the Supporter’s access and appropriate legal action where applicable. Supporters act as independent contractors unless otherwise agreed in writing with the Company; nothing in this Agreement creates an employer-employee relationship, partnership, joint venture, or agency relationship unless expressly agreed in writing.

Apple Inc. and Google LLC are not responsible for the content of the Changathi application, service delivery, payment processing, user interactions, or disputes between users and the Company. Apple and Google are third-party beneficiaries of these Terms to the extent applicable under their respective platform terms.

Users are solely responsible for the information and content they provide through the platform, their conduct during sessions, their interactions with Supporters, and their compliance with applicable laws and platform policies. The Company acts as an intermediary under applicable Indian law, where applicable, and is not responsible for user-generated content or user conduct except to the extent required by applicable law.

The Company reserves the right to:

• Monitor relevant activity and usage logs for security, fraud prevention, and compliance purposes.
• Investigate complaints.
• Suspend or remove accounts that violate platform guidelines.
• Take appropriate action against prohibited or unlawful conduct.
• Report illegal conduct to the appropriate authorities where required or considered necessary.

Users may report harassment, abuse, threatening conduct, inappropriate conduct, or other violations of the platform’s policies. Reports will be reviewed and investigated within a reasonable period, depending on the nature and complexity of the complaint. The Company may take appropriate action based on the findings of its investigation.

The Company does not guarantee availability of specific Supporters, emotional outcomes, relationship development, or continuous service availability or uptime. Supporter availability may vary based on demand, schedules, technical conditions, and other operational factors.

The Company may suspend or terminate access to Changathi without prior notice where reasonably necessary, including for violation of Company policies or these Terms; suspected fraud or unauthorized activity; risk to platform integrity or security; abusive, threatening, or inappropriate conduct; attempts to exchange personal contact information outside the platform; or attempts to establish unauthorized social media or other external connections for the purpose of bypassing platform rules.

The Company is not liable for consequences arising from voluntary offline interactions initiated independently by users or Supporters.